FREE EXPRESS WORLDWIDE SHIPPING — ON EVERY ORDER 5-YEAR WARRANTY ON EVERY ORDER TIMELESS BRASS FIXTURES, HANDCRAFTED FOR YOU 5% OFF EVERY ORDER — APPLIED AUTOMATICALLY FREE EXPRESS WORLDWIDE SHIPPING — ON EVERY ORDER 5-YEAR WARRANTY ON EVERY ORDER TIMELESS BRASS FIXTURES, HANDCRAFTED FOR YOU 5% OFF EVERY ORDER — APPLIED AUTOMATICALLY FREE EXPRESS WORLDWIDE SHIPPING — ON EVERY ORDER 5-YEAR WARRANTY ON EVERY ORDER TIMELESS BRASS FIXTURES, HANDCRAFTED FOR YOU 5% OFF EVERY ORDER — APPLIED AUTOMATICALLY FREE EXPRESS WORLDWIDE SHIPPING — ON EVERY ORDER 5-YEAR WARRANTY ON EVERY ORDER TIMELESS BRASS FIXTURES, HANDCRAFTED FOR YOU 5% OFF EVERY ORDER — APPLIED AUTOMATICALLY FREE EXPRESS WORLDWIDE SHIPPING — ON EVERY ORDER 5-YEAR WARRANTY ON EVERY ORDER TIMELESS BRASS FIXTURES, HANDCRAFTED FOR YOU 5% OFF EVERY ORDER — APPLIED AUTOMATICALLY FREE EXPRESS WORLDWIDE SHIPPING — ON EVERY ORDER 5-YEAR WARRANTY ON EVERY ORDER TIMELESS BRASS FIXTURES, HANDCRAFTED FOR YOU 5% OFF EVERY ORDER — APPLIED AUTOMATICALLY FREE EXPRESS WORLDWIDE SHIPPING — ON EVERY ORDER 5-YEAR WARRANTY ON EVERY ORDER TIMELESS BRASS FIXTURES, HANDCRAFTED FOR YOU 5% OFF EVERY ORDER — APPLIED AUTOMATICALLY FREE EXPRESS WORLDWIDE SHIPPING — ON EVERY ORDER 5-YEAR WARRANTY ON EVERY ORDER TIMELESS BRASS FIXTURES, HANDCRAFTED FOR YOU 5% OFF EVERY ORDER — APPLIED AUTOMATICALLY FREE EXPRESS WORLDWIDE SHIPPING — ON EVERY ORDER 5-YEAR WARRANTY ON EVERY ORDER TIMELESS BRASS FIXTURES, HANDCRAFTED FOR YOU 5% OFF EVERY ORDER — APPLIED AUTOMATICALLY FREE EXPRESS WORLDWIDE SHIPPING — ON EVERY ORDER 5-YEAR WARRANTY ON EVERY ORDER TIMELESS BRASS FIXTURES, HANDCRAFTED FOR YOU 5% OFF EVERY ORDER — APPLIED AUTOMATICALLY

Shipping & Delivery Policy

Last updated: November 3, 2026

At The House of Brass, each order is handled with care and attention to detail. Our handcrafted brass fixtures, hardware, and home accessories are prepared and shipped from our workshop in Morocco to customers around the world.

We are committed to providing clear delivery estimates, reliable international shipping, and transparent communication throughout the process.

1. Free Worldwide Express Shipping

We offer FREE worldwide express shipping on orders placed through our website to destinations supported at checkout.

Orders are shipped primarily through DHL Express or FedEx, depending on the destination, shipment requirements, and carrier availability.

There is no additional standard shipping charge for eligible destinations. International customs duties and import-related fees are separate, as explained below.

2. Order Processing & Preparation

Because many of our products are handcrafted, preparation times may vary depending on the item and customization requirements.

Ready-to-ship items: Typically processed within 1–2 business days after payment confirmation.

Handcrafted and made-to-order items: Typically require 3–7 business days for preparation, finishing, and quality inspection before dispatch.

Custom orders and complex projects: May require additional production time, potentially up to 2–3 weeks, depending on the specifications and workshop workload.

During busy periods, preparation times may occasionally be longer. If we anticipate a significant delay, we will contact you with an update.

Business days exclude weekends and applicable public holidays.

3. Estimated Delivery Times

Once your order has been dispatched, estimated express shipping times are:

  • United States: 3–7 business days

  • Canada: Approximately 3–7 business days

  • United Kingdom & Europe: 3–7 business days

  • Other international destinations: 7–15 business days

Important: These estimates refer to shipping transit time after dispatch. They do not include order preparation or production time.

Actual delivery times may vary depending on the destination, customs clearance, carrier operations, weather conditions, and other circumstances outside our control.

Delivery estimates are not guaranteed arrival dates.

4. Order Tracking

Once your order has been dispatched, you will receive a shipping confirmation email containing your tracking number and a link to monitor your shipment.

Tracking information typically becomes available within 24 hours after carrier processing, although updates may occasionally take longer.

You can follow your package directly through the carrier's official tracking website.

5. Customs Duties, Import Taxes & Fees

All orders are dispatched internationally from Morocco.

Although we provide free international shipping, customs duties, import taxes, VAT, brokerage fees, and customs clearance charges may apply depending on your destination.

These charges are not included in our free shipping offer unless explicitly stated otherwise at checkout.

Any applicable import-related charges are the responsibility of the recipient and may be collected by the shipping carrier or local customs authority before delivery.

Import charges vary based on the destination, product classification, order value, and applicable regulations. The House of Brass does not determine or control these charges.

We recommend checking your country's import requirements before placing an order.

Unpaid customs charges may result in shipment delays or a package being returned to the sender.

6. Shipping Addresses

Please ensure that your shipping address, postal code, email address, and phone number are accurate when placing your order.

For international express shipments, a complete physical delivery address is recommended. Some carriers cannot deliver to PO Boxes.

If you need to correct your delivery information, contact us as soon as possible.

Address changes cannot be guaranteed once an order has been dispatched.

7. Delayed, Lost or Damaged Shipments

We carefully prepare and package our products to help protect them during international transportation.

However, occasional delays or shipping-related issues may occur.

Delayed shipments: If tracking has not updated for an extended period or your delivery is significantly delayed, please contact us so we can assist with the carrier investigation.

Lost packages: If your order appears to be lost in transit, we will work with the shipping carrier to investigate and determine the appropriate resolution.

Damaged deliveries: If your package arrives damaged, please contact us promptly with your order number and clear photographs of the packaging and affected products. Keep the original packaging while we review the issue.

Each case will be assessed individually, and we will work with you toward a suitable solution.

8. Returns & Refunds

For information about returning an item, eligibility requirements, and refunds, please refer to our Return & Refund Policy available on our website.

Please contact our support team before sending any item back so we can provide the appropriate return instructions.

9. Contact Us

If you have any questions about your shipment, delivery timeline, customs requirements, or order status, our customer support team is available to assist you.

The House of Brass LLC

Email: info@thehouseofbrass.com

Website: https://thehouseofbrass.com

We appreciate your trust in The House of Brass and look forward to delivering a beautifully handcrafted piece for your home.