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REFUND POLICY

At THEHOUSEOFBRASS, your satisfaction is at the heart of what we do. If you’re not completely happy with your purchase, we’re here to make it right.


14-Day Refund Guarantee

You have 14 days from the date you receive your item to request a refund.


Eligibility for a Refund

To qualify for a refund:

  • The item must be returned within 14 calendar days of delivery

  • It must be in its original condition, undamaged, and unused

  • All original packaging must be included


How to Start a Return

Before sending anything back, please email us first at:
info@thehouseofbrass.com
We’ll provide you with return instructions and the appropriate return address.


Refund Process

  1. Once your return is received, our team will carefully inspect the item

  2. If approved, your refund will be issued to your original payment method

  3. We’ll notify you by email as soon as your refund has been processed


Refund Timeframe

  • For credit/debit card purchases, refunds typically appear within 5–10 business days

  • Processing time may vary depending on your financial institution


Exceptions

Refunds will not be issued for:

  • Items returned after 14 days

  • Items that show signs of wear, damage, or misuse


Need Help?

For questions, concerns, or clarification, our team is ready to assist you.
Reach out to us anytime at: info@thehouseofbrass.com

We’re committed to making your shopping experience smooth and worry-free.
Thank you for choosing THEHOUSEOFBRASS.